General FAQ

How do I start an online order?

From there are two ways to start an order.

  1. Click the "Online Ordering" button in the top right corner. This will take you to a new landing page where you can search for your closest location by ZIP code or by using a specific address. Once you have chosen your location and you're taken to that deli's ordering page, be sure to bookmark it for future direct access.

  2. You can also click on the "Locations" option from the main navigation. Enter your ZIP code to find your closest location. Click on the deli name for details (phone number, hours, etc.). Or select Order Online to start an order from your chosen location. 

    Video Tutorial

How do I place an order?

How do I know I am logged into my account?

How do I know if I am finished with my order?

How do I know if my order was received?

Is there a delivery minimum or delivery fee?

Why is there no “Checkout” button?

How do I remove items?

Is my information secure?

Will I be able to pay by credit card?

How do I update my credit card information?

How do I get a copy of my Online Order for my records?

What Internet Browser does your system support?

I forgot my password. What can I do?

You didn’t receive an email from the website?

Other Questions?

Terms & Conditions?

Deli Dollars FAQ

How is the new Deli Dollars rewards program different from the previous one?

You’ll continue to earn rewards at the same 4% rate as before (1 point = $.04). In the new program, you won’t be able to redeem points until you’ve reached 250. But you will be able to earn points on all your food and drink purchases - not just online or app purchases. You’ll also now be able to redeem your points in person at the deli instead of online only. The new program also offers additional opportunities to offer additional discounts and special offers for members.

How do I earn Deli Dollars and what are they worth?

Can I still earn points if I forgot to check in?

When do I receive Deli Dollars?

How do I know if I successfully checked in to get my Deli Dollars?

I checked in with the order taker but my Deli Dollars never appeared in my account?

Is there a minimum of Deli Dollars required for redemption?

How do I spend Deli Dollars?

Who earns Deli Dollars on a Group Order? (Single Payment vs. Multiple Payment)

Do I have to spend my Deli Dollars with the delis where I earn them?

Where do I check my Deli Dollars balance?

Are Deli Dollars transferable?

How do referrals work?

Do you still offer a birthday reward?

Do Deli Dollars expire?

How Do I Reset My Password?

Group Order FAQ

What is a Group Order?

A Group Order is an order setup for a group where one person does not have to add everyone’s individual order. The organizer (person setting up the group order) creates a Group order by adding emails or phone numbers to their online address book on

. The system sends an invitation containing the organizer’s name, organizer’s email, and phone number. This email invitation allows each individual to directly access the order on the Jason’s Deli site and add their desired items.

Why use Group Ordering?


Who pays on a group order? (Single Payment vs. Multiple Payment)

How do I review line item details on a group order?

Where do I change the group order settings on an existing group order?

One of my attendees did not get the invitation?

Can I (as the creator) add to my existing group order without the invitation?

I've been invited to a Group Order. What do I do?

Everyone is done ordering, how do I close the group order and send to the deli earlier?

Who earns Deli Dollars on a Group Order? (Single Payment Vs Multiple Payment)

Do my attendees have to be registered with Jason's Deli to use group ordering?

Should I get a confirmation page on group orders?