Frequently Asked Questions
How do I order?We have streamlined our process so that it is no longer necessary to login or register before ordering. However, if you choose to login or register prior to ordering, we are able to provide you with a more personalized ordering experience. To access your account information, you will also need to login. To login, please click the Online Ordering leaf and enter your email address and password then click login. Once logged in, you should see "Welcome ________ you have ___ deli dollars." To place orders please select "Please Deliver or "I'll Pickup" from the middle of the screen. If you choose to have us deliver to you, you will then be prompted to enter the delivery postal zip code. We need this information at the start of the order so that we can determine whether or not we deliver to your location and which deli(s) can deliver your order. If you choose to pick up your order, you will then be prompted to select the location. Following either of these options, you will then be asked to schedule your order. This information is necessary in order to determine whether the location is open at the time you'd like your order. Select the date from the drop down list box, and then select the time. You should now see our menu which is divided into three separate categories: main category, sub categories, and the specific items. You can select the menu categories by clicking from the top line, e.g. Store Menu, Box Meals, Perfect Party Trays, etc. Then select a subcategory, which is located directly below the main category. The menu items for the selected category are shown on your screen below. Here you can view the information about the item. To add the item to your order please click on the item, select sides if necessary, and then click the "Add to Order" button. Once the "Add to Order" button is clicked, one of two outcomes is possible: if the item was successfully add to your order, then you will be returned to the store menu where you can continue to add items, or you will be remain on the menu item screen and there will be an error message at the top of the page with an explanation of what needs to be corrected before proceeding. The "Checkout" button will be displayed when you have met our minimum order criteria. The delivery minimum is based on a subtotal amount before taxes and delivery charge, and minimums vary by location. When you are ready to checkout, click the "Checkout" button. An "Anything Else?" page will now be displayed and you have the option of returning to the menu to add more items to your order or continue through the check out process. If you have not already logged in, a screen will be displayed so that you can login or register at this time. Once registered and logged in. You will be prompted for contact details where you can be contacted at the time of scheduled order if required. For delivery orders, you will then be prompted for the complete delivery address. The order payment screen is then displayed. Select your method of payment from the drop down list, and click "Add Payment". Thereafter, you will be shown your order, which will not be placed until you click the "Place Order" button. A confirmation screen will be displayed that reads, "Your order has been submitted successfully." What is a Group Order?A group order is an order setup for a group where one person does not have to add everyone's individual order. The administrator (person setting up the group order) creates a group order on www.jasonsdeli.com and then receives an email containing the group order number, password, and ordering link. This email is then forwarded out to everyone in the group, and each individual can use the link to directly access the order on the Jason’s Deli site and add their selections. Why use group ordering?Group ordering can be a great time saving tool. It eliminates one person having to gather everyone’s order to call it in. Each person is responsible for ordering their own food and can select exactly what they would like. How do I place a Group Order?We have streamlined our process so that it is no longer necessary to login or register before ordering. However, if you choose to login or register prior to ordering, we are able to provide you with a more personalized ordering experience. To access your account information, you will also need to login. To login, please click the Online Ordering leaf and enter you email address and password then click login. Once logged in, you should see "Welcome ________ you have ___ deli dollars." To place orders please select "Please Deliver or "I’ll Pickup" from the middle of the screen. If you choose to have us deliver to you, you will then be prompted to enter the delivery postal zip code. We need this information at the start of the order so that we can determine that we deliver to your area. Please click continue. Following either of these options, you will then be asked to schedule your order. We need this information so that we can determine whether the location is open at the time you'd like your order. Select the date from the drop down list box, and then select the time. To allow members to add to your group order, click the checkbox "allow group members to add to this order." Please click continue. Please enter and verify the configurations of the group order. Enter in a one word group password. The closing time is automatically assigned by the system; however you may change it if necessary. *Note: The deli will be sent your order at the time you specify in this close order setting. You may enter in a new date and time if necessary, however use the exact same formatting (i.e. 00/00/0000 and 00:00AM/PM). If you do chose to change the close time PLEASE make sure that it closes 60-90 minutes before the delivery is due and 30 minutes before a pick-up is due. Please verify or increase the order limit. The order limit is the maximum amount that can be charged to the order. Once the order limit is set it can not be modified, so please make sure you have the correct maximum amount. Click the terms and conditions checkbox that reads, I understand that if the order does not meet the minimum value of $_____ (subtotal) at close time it will be cancelled automatically. Please click continue. You should now see our menu which is divided into three separate categories main category, sub categories, and the specific items. You may choose to order an item for yourself or continue to the checkout process. It is not necessary to add any item to the group order before checking out. Note: your group members will still be able to order when you check out and place the order. If you do wish to order, you can select the menu categories by clicking from the top line, e.g. Store Menu, Box Meals, Perfect Party Trays, etc. Then select a subcategory, which is located directly below the main category. The menu items for the selected category are shown on your screen. Here you can view the information about the item. To add the item to your order please click on the item, select your sides if necessary, and then click the "Add to Order" button. Once the "Add to Order" button is clicked you one of two outcomes is possible: if the item was successfully add to your order, then you will be returned to the store menu where you can continue to add items, or you will be remain on the menu item screen and there will be an error message at the top of the page with an explanation of what needs to be corrected before proceeding. To continue with the group order please click the checkout button. An "Anything Else?" page will now be displayed and you have the option of returning to the menu to add more items to your order or continue through the check out process. If you have not already logged in, a screen will be displayed so that you can login or register at this time. Once registered and logged in. You will be prompted for contact details where you can be contacted at the time of scheduled order if required. Please click continue. For delivery orders, you will then be prompted for the complete delivery address. Please click continue. The order payment screen is then displayed. Select your method of payment from the drop down list, and click "Add Payment". Thereafter, you will be shown your order, which will not be placed until you click the "Place Order" button. * Note: This email will contain the link, group password, order number and closing time so your group members are aware of all the pertinent information to the order. If you do not have this email, you can always visit www.jasonsdeli.com and use the order number and password to place your order. Click order online and then the "Group Order" link at the top of the page. Where does the group order number come from?The group order number will be contained in the email that is mailed to you once the group order has been placed so you may forward to other parties. You may also refer to the section "How do I place a group order?" If I checkout and place my group order, can members still add to it?Yes! You are in the process of completing the setup of the order so everyone can add to the group order via the link. In fact, members of your group cannot add to the order until you have completed the checkout process. A confirmation page will be displayed and the group order email will be sent once the setup process has been completed. How do I know I am logged into my account?You will notice that the main screen will read "Your Account" in big bold white letters. Right below you will notice "Welcome ______, you have earned amount Deli Dollars." How do I know if my order was received?You will receive an email with your confirmation receipt. If you do not receive an email, you need to login into your account. Click "Order History" located on the top right of the web page. Here you will be able to view the order number, location, scheduled, status, and total and event name. The store has received your order if that status reads as confirmed. Why is there no "Checkout" button?The "Checkout" button will appear once your order has reached the minimum order value (for delivery), or you have ordered at least one item (for pickup). The subtotal must meet the minimum order value before tax and delivery charge. Minimums and delivery charges vary by location. How do I remove items?Under "My Order" the quantity is listed and the item name. Remove the '1' from the quantity next to the item name and place a '0' instead. Click the "update quantities" below the total line. This should refresh the screen and remove the item. Why do I need to enter my delivery zip code
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